All the pet products sold on VetShopAustralia are selected by our qualified, licensed and practicing veterinarians to ensure that they are safe products from reputable companies we trust. All products sold by us are brand name, and have the longest expiry dates available.
We wouldn't sell anything that we wouldn't use on our own pets.
Our bulk buying power and our lower overheads mean we can offer terrific savings. Most of our products are between 20 and 40 percent less than the recommended retail price and we charge just $5.95 for postage, handling and FULL insurance for each order delivered anywhere in Australia, no matter how large your order (orders delivered outside Australia are charged a flat shipping fee of $15.95). So the more you order, the more you save!
We're proud of our low prices. If you find the total price of the products you wish to buy advertised cheaper on any Australian online store we will match their price*. JUST GIVE US A CALL ON 1-300 VETSHOP!
(*Price match applies only to advertised price from an Australian online retailer of animal health products for in-date, Australian registered product sold in retail quantities and applies to the "total basket price" including all taxes, P&H and other charges. You must contact us before you place your order so we can implement the price match. Price match guarantee excludes pet food and products that weigh over 1 kg and does not cover competitor sale prices, "with coupon" offers, cash back or promotional offers and member discounts, or prices advertised on ebay or other auction or marketplace websites, group buying sites or member sites. We reserve the right to decline to price match if doing so would result in us selling products at below cost or otherwise making an unacceptable loss.)
No matter how much you order, or how heavy your order is, you will only ever be charged $5.95 (orders delivered outside Australia are charged a flat shipping fee of $15.95). So why not get together with a friend?
We guarantee prompt delivery. Your order will be filled within 2 working days whenever possible. If, for some reason outside our control, we can't dispatch your order within 5 days, we will contact you so that we can make alternative arrangements or, if you prefer, give you a refund. In Australia you should allow between 1 to 2 weeks for delivery although many of our customers receive their order in just a few days. Outside Australia you can expect to receive your order in 7 to 10 working days, although some orders may take up to 28 days to arrive.
(*Please ensure that you provide your full address when ordering. We cannot be responsible for non-delivery if you do not provide the correct address. All orders are your responsibility once delivered to your address (whether or not someone is home to accept collection). If you have given us or the delivery company (such as Australia Post) "authority to leave" you are confirming that it is safe to leave the item at your premises if no one is home, and we cannot accept any responsibility for loss, theft or damage once delivered). Please note under Australia Post rules effective from 2 April 2017, you will be deemed to have given "authority to leave" if the post office staff member believes it is safe to do so unless you expressly opt out. If you do not want the parcel left if no one is available to sign for it , please write "DO NOT LEAVE WITHOUT SIGNATURE" in the comments box during checkout.
If for any reason you are not happy with any products(excluding stock marked as clearance) you order when you receive them, tell us why and then just return it unopened in the original packaging for a replacement or refund. Please note, stock marked "clearance" cannot be returned or replaced.
Buying online from VetShopAustralia is safe and reliable. To ensure your payments are secure we use the latest available 256 bit encryption technology (also known as SSL Technology). Your credit card details are never sent by email and your personal details are never disclosed to anyone without your permission.
We understand that your privacy is important, that's why we will never pass on your name, address or email address to anyone without your permission. The information you provide to us is kept secure and only held for the purposes it is provided, such as processing payment and dispatching your order.