I am having trouble ordering, what do I do?
First check that you have “cookies” enabled on your computer (as this is a common problem). Make sure you add as a trusted site ...
Wed, 13 Nov, 2019 at 2:35 PM
I have a coupon code, how do I use it?
If you have a valid coupon code, you can enter it in the coupon code box on the checkout page to receive your discount. For a step by step guide on how ...
Wed, 21 Jul, 2021 at 2:30 PM
I have tried entering a coupon code and it did not work, what should I do?
If the coupon code that you have entered is not working, please first check that the coupon code has been entered correctly. Second, you should make sure th...
Wed, 11 Jul, 2018 at 3:42 PM
Do you accept Paypal?
Yes, we do accept Paypal. Simply select "Paypal" as your payment option when going through the checkout process.  
Thu, 30 Jul, 2020 at 9:55 AM
How do I use store credit?
From time to time you may receive store credit to your account.  Store credit may be given for a number of reasons - for example we may have issued it to yo...
Thu, 16 Jan, 2020 at 9:24 PM
Do you accept American Express?
Yes, from 30 July 2020, we do accept American Express (Amex) cards. Unlike some businesses, we do not charge any surcharge or extra fee for using your Ameri...
Thu, 30 Jul, 2020 at 9:57 AM
Do you accept ApplePay?
Yes! We started accepting Applepay on 16 December 2021. You can use Apple Pay to buy pet products at VetShopAustralia from your iPhone or Mac (using Safari ...
Thu, 16 Dec, 2021 at 2:20 PM