At we are always interested in hearing from our customers, whether it’s a question about our service, products or even a suggestion about our website, please feel free to send us an email to or give us a call on 1300 VETSHOP (1 300 838 7467) for only the cost of a local call.

Our Address: PO BOX 5007, SCMC QLD, Australia 4560.


Main Customer Service Line: 1300 VETSHOP (1 300 838 7467)

(Optus & Vodafone users please note. Some people using Optus or Vodaphone services have reported difficulties connecting via our 1300 number. If you have a problem, please dial +61 first or call one of our other customer service lines below)

Customer Service - other Lines: 07 5453 4840 and 07 5453 7103

Customer Service Fax: 07 5456 4325

Call Centre Hours of Operation: 9:00 am to 5:00 pm Monday to Friday Australian Eastern Standard Time