In order to ensure we can give you the best possible prices, in some cases we will ship an order in two or more parcels, sometimes from different locations - for example if you order a bag of dog food and a grooming brush, we might ship the dog food from one warehouse and the grooming brush from another. If you’ve only received part of your order, the rest should arrive shortly. Check your shipping confirmation emails and packing slips to confirm and of course if you have any concerns, please contact us.