General

How can your prices be so cheap?
By operating online and not having an actual physical store, we can keep our costs down. We have also been able to negotiate discounts with our wholesalers ...
Wed, 13 Nov, 2019 at 2:12 PM
Can I order prescription products from you?
VetShopAustralia.com.au does not sell prescription products, but if you are located in Australia and hold a valid prescription from an Australian vet, you c...
Wed, 13 Nov, 2019 at 2:14 PM
Is Shopping with VetShopAustralia secure?
Buying online from VetShopAustralia is safe and reliable. To ensure your payments are secure we use the latest available encryption technology (also known a...
Wed, 13 Nov, 2019 at 2:15 PM
Will you keep my personal details private?
Yes!. We understand that your privacy is important, that's why we will never pass on your name, address or email address to anyone without your permiss...
Wed, 11 Jul, 2018 at 3:39 PM
I live in the USA, can I order from VetShopAustralia?
If you live outside Australia, we recommend you visit www.VetShopMax.com formerly known as VetShopOnline.com. VetShopMax.com allows you to shop using US dol...
Wed, 13 Nov, 2019 at 2:18 PM
Do you sell pet foods?
Yes we do sell a carefully selected range of dog food and cat food Please note, that due to the high cost of freight to certain parts of Australia, heavier ...
Wed, 13 Nov, 2019 at 2:21 PM
I was looking for VetShopOnline, how come I ended up at VetShopAustralia?
VetShopAustralia is Australia’s own online store for animal health products. It used to be known as VetShopOnline.com.au but the name was changed to reflect...
Wed, 13 Nov, 2019 at 2:22 PM
What if I have more questions?
If you have any questions on our products or service, please email info@VetShopAustralia.com.au or call 1300 VETSHOP (1 300 838 7467) between 9:00 am and 5:...
Wed, 11 Jul, 2018 at 3:46 PM
I was looking for PetCareShop, why was I directed to VetShopAustralia
 Effective on 3rd February 2020, the PetCareShop website (www.petcareshop.com.au) merged with VetShopAustralia. PetCareShop customers now have the full bene...
Thu, 16 Jan, 2020 at 9:40 PM