General

How can your prices be so cheap?
By operating online and not having an actual physical store, we can keep our costs down. We have also been able to negotiate discounts with our wholesalers b...
Wed, 11 Jul, 2018 at 3:33 PM
I was looking for VetShopOnline, how come I ended up at VetShopAustralia?
VetShopAustralia is Australia’s own online store for animal health products. It used to be known as VetShopOnline.com.au but the name was changed to reflect...
Wed, 11 Jul, 2018 at 3:37 PM
Can I order prescription products from you?
Unfortunately, we cannot sell prescription products over the internet.
Wed, 11 Jul, 2018 at 3:37 PM
Is Shopping with VetShopAustralia secure?
Buying online from VetShopAustralia is safe and reliable. To ensure your payments are secure we use the latest available encryption technology (also known a...
Wed, 11 Jul, 2018 at 3:38 PM
Will you keep my personal details private?
Yes!. We understand that your privacy is important, that's why we will never pass on your name, address or email address to anyone without your permiss...
Wed, 11 Jul, 2018 at 3:39 PM
I live in the USA, can I order from VetShopAustralia?
If you live outside Australia, we recommend you visit www.VetShopMax.com formerly known as VetShopOnline.com. VetShopMax.com allows you to shop using US dol...
Wed, 11 Jul, 2018 at 3:40 PM
How does the VetShopAustralia reminder system work?
When you place an order with VetShopAustralia you will be given the option to receive a monthly reminder message to remind you to re-apply your pet's m...
Wed, 11 Jul, 2018 at 3:42 PM
Do you sell pet foods?
Yes we do sell a carefully selected range of dog food and cat food  including Hill's Science Diet. Please note, that due to the high cost of freight to...
Wed, 11 Jul, 2018 at 3:44 PM
What if I have more questions?
If you have any questions on our products or service, please email info@VetShopAustralia.com.au or call 1300 VETSHOP (1 300 838 7467) between 9:00 am and 5:...
Wed, 11 Jul, 2018 at 3:46 PM